By email:    customerservicehull@gmail.com

                           By telephone:    07407053557

                           By post:  Hull Furniture

                                         Customer Care

                                         Unit C6 Chamberlain Road, Base Business Space, Hull, England, HU8 8HL  

The CUSTOMER SERVICE is open from 10.00am to 3.30pm Monday to Friday.

To help us investigate your complaint we will need the following information:

• Your name, address and order number
• Details of how we should contact you and anyone else who can speak on your behalf
• A clear description of your complaint
• Details of what you would like us to do to resolve your complaint
• Copies of relevant supporting information

Our commitment to you:

• We'll thoroughly investigate your complaint and offer a fair response that will take into account all the information available to us.
• We may not always provide the answer you are looking for, but we'll make sure we offer a clear explanation for our decision.

If you remain dissatisfied with the outcome, you can refer the decision to the government-approved organisation, The Furniture Ombudsman. The Furniture Ombudsman will review your case and may request further information from you or from us. Any decision they make will be binding upon us.

You can find out more information on The Furniture Ombudsman here https://www.thefurnitureombudsman.org/.

Details for The Furniture Ombudsman are below: