Terms and conditions

By placing on order on www.hullfurniture.co.uk you agree with the terms and conditions of hullfurniture.co.uk.

Terms and conditions

If there are any price errors that are made as a result of the modification or not in accordance with the applicable prices, then Hull Furniture can cancel the order.

Welcome to Hull Furniture
The following information applies to orders placed via our website or in our showroom.

Terms and Conditions
 
These Terms and Conditions apply to all transactions made with Hull Furniture. By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you need any clarification on anything within these Terms and Conditions, please contact us via hullfurnitureoffice@gmail.com prior to placing an order. Nothing in these Terms and Conditions affects your statutory rights as a consumer.

Our products

All products are delivered flat pack with full instructions on assembly.

Product Information

All specifics, pictures and other product information such as assembled sizes and weights may be subject to change at any time. However, our intention is to keep all information on our website as accurate and up to date as possible.

1. Warranty

Hull Furniture provides a full years warranty on all products. If there is something wrong with your item within 12 months of purchase, please contact our customer service at hullfurnitureoffice@gmail.com Describe the damage and, if possible, supply with photos showing the damage. Your claim will then be promptly considered and replacement parts will be sent. The warranty does not apply to damages caused by normal wear, moisture damage, heat damage, misuse, or surface imperfections on real wood products. None of the above affects your statutory rights.

2. Delivery Information

1. We deliver goods from Monday to Friday.

2. You will be informed of the likely approximate length of time until delivery at the point of order. Once you have agreed with the delivery timescale and the order is confirmed as available for a delivery, we will do our best to make all arrangements for the most convenient date of delivery and will notify you to confirm it.

3. Our goods are delivered to you within 4 - 10 weeks. We make every effort to ensure that the products you ordered from us get to you as quickly as possible.

4. Many items of our range are manufactured to order and made in Poland. Delivery time reflects the time it takes us to deliver it to your home.

5. Delivery takes place from 7:00 am to 9:00 pm.

6. Once you agree to accept the delivery and for any reason, you are not present at the delivery address, we reserve the right to apply a re-delivery charge of £30.00.

7. We reserve the right to cancel the order when we are unable to contact the buyer to discuss the delivery.

8. We can not guarantee exact delivery time but our delivery team may call you 30 minutes prior to the delivery on the date arranged. If you require more notice, please notify us as soon as possible.

9. We give a minimum of 48-hour notice prior to delivery.

10. Our delivery team contact you in case of delays caused by bad weather or traffic jams.

11. We reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible.

12. It is the buyer's responsibility to make easy access for a delivery i.e. leave appropriate instructions if the property is gated and has a concierge. Our delivery is to the GROUND FLOOR ONLY, goods are not carried upstairs if you would like us to help you carry your goods upstairs please contact us. (We can help only if there is a suitable and accessible lift and items will fit inside it. Cost £20 - £25)

13. We may not deliver or may cancel a delivery if a suitable parking space is not provided.

14. Buyer is responsible for carrying goods into the room of their choice and HullFurniture cannot accept any responsibility for any damages caused by the buyer when shifting the items.

15. Our delivery team is unaccompanied and is unable to move or take away any of the buyer’s personal belongings to arrange space.

16. We do offer an assembly service. Please contact us for more details (extra charges apply). Prices may vary. Please notice assembly service do not include hanging your furniture (mirrors, shelves etc.) on walls etc.

17. Please note that on rare occasions your delivery service may be subject to change. If this occurs, you will be contacted prior to delivery to be informed of and agree to any changes.

18. Deliveries are Contact-Free

19. The goods will be delivered to your door only (downstairs)

3. Delivery charges

All delivery charges are easy to find on our website next to the product price.

The delivery charge is payable by cash if goods were purchased at the shop to the driver on the day of delivery. Other methods of payment to be discussed and are acceptable at the discretion of a seller.

4. After delivery took place

If any items are incorrect, damaged or faulty you should notify us immediately as soon as reasonably practicable after the delivery by phone (07407053557) or e-mail (hullfurnitureoffice@gmail.com).

We aim to replace the damaged item(s) within 6 weeks. If the replacement of smaller parts is required, we will post the goods in the quickest way possible.

We always try to provide a replacement as quickly as possible, however, due to our manufacturers being based abroad the time may vary and we cannot take responsibility for delays. We will always keep the customer informed if that is the case.

If a package or a piece of furniture is damaged, please contact us by calling us 07407053557 or via e-mail at hullfurnitureoffice@gmail.com and you will get a replacement as soon as possible.

There is no need to decline the delivery of the package or to send back the whole unit. We will simply replace the broken parts of the furniture. This does not affect your statutory rights and you can seek more information on the Citizens Advice Bureau's website.

We do not take responsibility for incorrectly assembled items or any damages occurred during the assembly process.

5. Buying a sofa – custom made item

When buying a sofa from us we will require at least 30% deposit to be paid when placing an order, the remaining balance needs to be paid on delivery by cash.

Customer is responsible for taking measurements to make sure that furniture will fit through the entrance door. All measurements can be found on our website.

6. Cancellation and Amendment of Orders for Made to measure sofa – custom made item

1   Please note that goods made to the consumer's specifications or clearly personalised (made to measure) CANNOT be cancelled, refunded or exchanged. We will allow an order to be cancelled, but a 30% restocking fee will be charged. This is entirely at our discretion.

2   The Distance Selling Regulations do not apply to a Product that is made or assembled especially for you ("made to measure"). Therefore once we have accepted an order from you that is for a made to measure Product, you do not have the right to cancel it, though we may do so with the incurrence of a 30% restocking fee. This is entirely at our discretion.

3   To cancel a Contract, you must inform us in writing or by telephone and we will confirm cancellation, terms and details by email. You must also contact us as soon as possible (but in any event within the 7 days) of receipt of your order. We will make arrangements to collect the furniture as soon as possible after you notified us. Products must be returned to us in the same condition in which you received them.You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right to retain the purchase price of the Product or a reasonable percentage of the purchase price as compensation for any damage to the Products and for our additional costs incurred.

4   Genuine returns for Products delivered within the UK which are notified to us within 7 days and returned in the same condition in which you received them will not incur additional return delivery charges. We will also repay you the original delivery charge that you paid for the order.

5   No order can be cancelled after seven days from delivery. This clause does not affect other legal remedies that you may have, for example, where the Product is faulty.

6   If you realise you need to amend an order prior to delivery please contact us on 07476782216. If you amend your order there may be changes to your delivery date or charges and/or the price of the Products.

7   Prior to ordering please check the dimensions of the Product(s) you are proposing to order to ensure they will fit into your chosen location for them.

7. Buying a bunk bed – custom made item

Consumer Contract Cancellation regulations DO NOT apply to your order if the goods have been custom made to your specification.
When buying a bunk bed from us we will require at least 30% deposit to be paid when placing an order, the remaining balance needs to be paid on delivery by cash.
If you change your mind within 3 working days from placing an order, we will refund your deposit.
If you change your mind after stated 3 working days' time scale your deposit will not be refunded.

8. Buying a table and chairs set – custom made item

Consumer Contract Cancellation regulations DO NOT apply to your order if the goods have been custom made to your specification.
When buying a table and chairs set from us we will require at least 30% deposit to be paid when placing an order, the remaining balance needs to be paid on delivery by cash.
If you change your mind within 3 working days from placing an order, we will refund your deposit.
If you change your mind after stated 3 working days' time scale your deposit will not be refunded.

9. Buying an item at our showroom

Consumer Contract Cancellation regulations DO NOT apply to your order if you have not examined the product in our showroom.
When buying items from our showroom face-to-face we will require at least 30% deposit to be paid when placing an order, remaining balance needs
to be paid on delivery by cash.
If you change your mind within 3 working days from placing an order, we will refund your deposit.
If you change your mind after stated 3 working days' time scale your deposit will not be refunded.
Your deposit also not be refunded if the customer:

• knew an item was faulty when they bought it

• damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund)

• no longer want an item unless they bought it without seeing it.

10. Returns and Cancellations(other than the bespoke)

Return collection:

Unfortunately, we are unable to offer a collection service for returning an unused item, the arrangement would need to be made by yourself to return the item to us.

Returns and cancellations - Customized Furniture

Distance Selling Regulations only apply to your order if the goods have not been custom made to your specification or if you have not examined the product in our showroom. If the Distance Selling Regulations do apply you can return or cancel your furniture by notifying us in writing, before delivery or within 14 working days beginning with the day after the date of delivery.

At HullFurniture we offer sofas, bunk beds, table and chairs set made to your specific order - the buyer will choose the colour combination, fabric, side of the corner sofa and in some cases you may adjust the furniture size. Made to order items are excluded from the standard refund policy.
This does not affect your statutory rights. You do not have a right to cancel for any purchases for goods made to your specifications.
Distance Selling Regulations only apply to your order if the goods have not been custom made to your specification or if you have not examined the product in our showroom. 
If the Distance Selling Regulations do apply you can cancel your furniture by notifying us in writing, before delivery or within 14 working days beginning with the day after the date of delivery.

Mattresses

Any mattresses that have been unsealed will be deemed as having been used, therefore they cannot be returned for any reason other than being not of satisfactory quality or not as described. Once you have taken mattresses, and pillows out of their original packages, you cannot return them. If you wish to test a mattress or pillow please keep it wrapped until you are sure you want to keep it.

Goods must be returned in original packaging and it is the buyer responsibility to return the items to our shop in a good condition, however, HullFurniture recognizes that many customers do not have the facility to do this, therefore we may arrange a collection during our normal business hours in special circumstances. In such circumstances, a postage charge will be made to cover the cost of collecting the items. This charge will be calculated according to the number of items to be returned, availability of a delivery vehicle, your location and complexity of removal.
Failure to take reasonable care may result in a claim against you. To minimize the risk of any such claim we ask that you return the goods in appropriate packaging such as to prevent damage in transit.
Refund will be issued once the goods have been inspected for any damages and missing pieces. Refunds are issued within 30 days of receipt of goods and ONLY after we have inspected them for damage.

Returns and cancellations (other than bespoke)

1.   Online, mail and telephone order customers have the right to cancel their order at any time between the placement of the order and 14 days following delivery of the goods.

2.    All items must be thoroughly checked as soon as reasonably practicable after the delivery. Any damage caused in transit must be reported to us straight away.

3.    Please note that for selected items of leather/fabric upholstery there is a 20% cancellation/returns fee unless the order is cancelled within 3 days of order placement.

4.    If Online, mail and telephone order customers are dissatisfied with their purchase for any reason they may contact Hull Furniture . to notify them that they wish to return some or all items from their order within 14 days of delivery. We reserve the right to withhold all or part of your refund if items are returned damaged.

5.    In the unlikely event of damaged, faulty or incorrect goods we are able to rectify the error by sending replacement goods or parts.

6.    Items partially or fully assembled cannot be returned. This does not affect your statutory rights and you can seek more information on the Citizens Advice Bureau's website.

Payment

We accept the following:

1. Payment by Debit or Credit Card: Visa, Mastercard, Maestro, Visa Electron

2. Bank transfer - the shop reserves the item on stock and sends it to the address indicated by the customer after the payment is made by the customer.

3. Payment by Debit or Credit Card over the telephone.

Payable to:

Hull Furniture (Lloyds)
Sort code:77-12-05

Account number: 42097168

Miscellaneous provisions

The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England.
English is the only language offered for the conclusion of the contract.
Our products are chosen on the basis that they will be used for domestic use. If you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business, we exclude (to the fullest extent
permitted by law) those warranties and conditions relating to fitness for a particular purpose.

Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition. All our furniture are suitable for general domestic use only. For commercial use,
we do not accept any responsibility or liability for safety standards or compliance unless you have requested, in writing, furniture for use in that environment and we have supplied relevant safety certification.
You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party.

FITTED FURNITURE POLICY:

OUR TERMS -

PLEASE READ THIS CONTRACT CAREFULLY AS WE WILL RELY ON THE TERMS SET OUT HERE AND ABOVE/OVERLEAF AND NEITHER WE NOR YOU CAN ALTER THEM WITHOUT THE AGREEMENT OF THE OTHER.

1. Definitions
“you” means the person signing below/overleaf (and if more than one, both or all of you: your obligations being as individuals and together);
“us” and “we” means Hull Furniture LTD;
“the goods” means the items specified above/overleaf;
“the site” means the place where the goods are to be fitted (as specified above/overleaf);
“the fitter” means the person we contract to fit the goods.

2.We agree to supply and fit the goods at the site unless it is stated otherwise above. Our furniture is made from parts which, once installed by our fitter, will form your fitted furniture and fulfil your order.

3.We will try to fulfil our obligations under this contract within a reasonable time. The installation process will take between 1-3 working days. However, any fitting or completion date we give is a guide only and is based upon information given by you and other information known to us at the time. We cannot be held liable for delay or failure to complete the works caused by events beyond our reasonable control, in those cases, we will complete the work as soon as reasonably possible.

4.If we have agreed with you to arrange for the goods to be fitted, the following applies:
you agree:

- To make sure that any re-routing or installation of plumbing (including water, radiators, drainage, gas, sewage and the like), or electrics, removal of existing furniture and carpets have been carried out to a good workman-like standard prior to the fitting date;

- Make sure that the fitter has access to the site at reasonable times (between 8.30 am and 6.30 pm on weekdays) or otherwise as agreed by you and us;

- To provide reasonable access to the room to be fitted (ladder access is not acceptable) to clear the room to provide sufficient working space for the fitter, and co-operate in reducing health and safety risks to an acceptable level.

- To make sure that the fitter can use the mains electricity supply from a standard 13A 240V socket free of charge, and that the supply is installed to the usual standards in force at the time;

- That you will not make any material alterations in the rooms to be fitted, and that in particular, you have not installed, relocated or removed any fixed items that you have not told us about before we entered into the contract;

- You confirm that you have told us of any particular features which you know about the site or its construction which may make the installation more difficult than we might reasonably expect. In particular, you acknowledge that you have checked the walls are sound.

- You are advised not to decorate rooms (except space where front frame furniture is to be installed) prior to installation in order to avoid minor incidental damage caused during installation.

5.Changes to the order after survey, if we agree to make at your request, will result in a charge of the additional cost of the goods involved and possibly a delay in the planned fit date.

6.We may make improvements to the specifications of the goods (or minor cosmetic changes) or their installation before completion of the installation.
We will not make any significant changes without your agreement.
All our wood products are of a satisfactory quality although as wood is a natural product it can vary in grain or colour.

7. For installation and safety purposes there may be a join in any material over 2,000mm.

8. Cancellation Terms

- If you ask to cancel the contract we will consider agreeing within 7 days and cancel your contract and notify to you, after 7 days we will incur the following costs if we manufactured the goods for your specific needs we will charge you
20% of the contract price.
- If we start the installation process of your goods we will charge you 70% of the contract price.
- If you are job is completed we will charge is 100% of the contract price.

9. As the agreement concerns the supply of goods which are made to your specification or are clearly personalized, you have no right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

10. The legal ownership of the goods will not pass to you until you have paid all of the money you owe us whether under this agreement or otherwise. You are responsible for the goods as soon as they are delivered to the site and we advise you to check your household insurance to ensure that you are covered.

11.This contract will end if you become bankrupt or otherwise insolvent, or make any arrangement with people you owe money to, in which case we will only carry out work we have started and which has been paid for.

12. If you are not entirely satisfied with your purchase please contact our Customer Service Center, if you remain unhappy without final response you may be able to refer your complaint to the Furniture Ombudsman

13.Payment Terms -

Once you have decided on the design of your dream wardrobe, we will require a 20% deposit to proceed. On or before delivery we kindly ask for a further 60% to be paid, we have a number of ways in which you can do this, cash on the day or in advance by card by calling us on 07476782216. Finally, with your installation complete your Installer will show you around your beautiful new bespoke furniture to check and sign that you're completely happy. Once you've admired all the details, your Installer will collect the final payment, which can be made by cash to your Installer or by card by calling our HullFurniture office on 07476782216 on the day on installation.

All our fitted wardrobes comes with FREE installation and FREE delivery.

If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.

Address: Unit C6 Chamberlain Road, Base Business Space, Hull, England, HU8 8HL  

Disclaimer and Liability

Hull Furniture, will not be liable to anyone for any loss or damage that may arise from the use of any information displayed on this website or from the impossibility of access to our website. We will not be responsible for any delay or failure in the delivery of the products ordered by you or damage to the products when this is caused by an event beyond our control.