1. General Terms

• All transactions are subject to these Terms and Conditions.
• Statutory rights remain unaffected.

2. Product Information

• Products are supplied as flat packs unless stated otherwise.
• Product details are subject to minor updates.

3. Warranty

• 12-month warranty for manufacturing defects.
• Excludes damages from misuse, normal wear, or environmental exposure.
• Claims require photographic evidence and should be sent to hullfurnitureoffice@gmail.com.

4. Delivery Terms

• Delivery operates Monday–Friday, typically within 4–10 weeks.
• Ground floor delivery only; extra fees apply for additional services.
• Re-delivery fees (£30) may apply if the space isn’t prepared or no one is present.

5. Delivery Charges

• Charges are displayed online or payable in cash for in-store purchases unless pre-arranged.

6. Returns and Refunds

• Standard Products: Returns accepted within 14 days if unused and in original packaging. Buyer handles return costs.
• Customised Products: Non-refundable unless defective. Cancellations within three days receive a full deposit refund; after three days, deposits are non-refundable.
• Delivery Inspection: Report damages within 48 hours.

7. Custom-Made Furniture

• 30% deposit required. Final payment due upon delivery.
• Customers must ensure furniture fits through entryways.
• 30% restocking fee for cancellations within seven days.

8. Assembly Services

• Available for an additional fee. Wall hanging not included.
• Improper self-assembly voids the warranty.

9. Fitted Furniture Policy

• Payment: 20% deposit, 60% pre-delivery, 20% post-installation.
• Cancellations: Full refund within 7 days; 20% fee after 7 days. No refunds post-installation.
• Installation requires pre-prepared spaces.

10. Cancellation of Orders

• Cancellations accepted in writing before delivery or within 14 days for standard products.
• Custom orders cannot be cancelled after seven days unless otherwise agreed.

11. Liability

• Hull Furniture is not responsible for delays due to unforeseen circumstances.
• Products are for domestic use unless otherwise certified.

12. Payment Options

• Accepted methods:
  • Debit/Credit Cards
  • Bank Transfer (Sort Code: 77-12-05, Account: 42097168)
  • Telephone Payments

13. Miscellaneous

• Governed by the laws of England.
• Immediate product inspection is required upon delivery.

Contact Information
Hull Furniture
Unit C6 Chamberlain Road, Base Business Space, Hull, HU8 8HL
Email: hullfurnitureoffice@gmail.com
Phone: 01482 738433

Disclaimer: Hull Furniture is not liable for losses caused by incorrect information or unexpected delays.